Telkom online sales dragging their feet...

Good morning,

I app**** online for a new freeme contract on Wednesday, 24 July 2019. Your sales team contacted me telephonically, we went through the approval process and I was promised I would have my sim card within 5 - 7 business days.

I received the following sms on Monday, 29 July 2019: Telkom SA: Dear Customer, thank you for your Telkom order, we are in the process of updating your application and will SMS you with your order details shortly. We appreciate your business. Kind regards, Telkom.

Can you please find out for me where my order is?

To date, Monday 5 August 2019, I haven't received an order number. Any assistance you can provide would be greatly appreciated as I am looking forward to start using your freeme service.

Regards, Louis