Telkom Online Sales

<p>I did an online application for the May deal (which was a wifi LTE Router) on the 17th of May and had a consultant call me back in order to finalise the application for submission for approval. The application was approved a couple of days after the telephone conversation I had with the consultant and was advised that I should get the router delivered to the address provided after 7 working days. After a week of not receiving my order I started calling Telkom to do a follow up. During my follow up calls, I am told how my application has been approved and they will escalte the matter to dispatch to establish why my order has not been dispatched. I have been calling Telkom since Thursday last to follow up on my order and today I was eventually told my order was done by an outsourced agent (WNS) and have escalated the matter to them as this was done through them to establish what is happening as they have not been advised of anything. When I ask for a contat number I am told they do not have one for them as they deal with them through emails. Up until today, I do not have a tracking number nor has my package been dispatched.</p> <p> </p> <p> </p> <p>When I ask to cancel the order, I get put through to the Customer Service Department (which is another long hold on the line). Is this how Telkom operates?</p>