Telkom online sale

App**** for a Telkom mobile package online almost two weeks back and it is going for the third week with no success of finalizing the deal. Every time when you call the sales consultant I get a different story from one per to another. When I spoke to one of the consultant on Thursday last week, she told me that my application was incomplete and we manage to finalize everything and she told me that the first debit order will run during the night or the next day which was Friday. Thereafter should I expected a delivery during this week. She apologies for the convenience caused and she will prioritise the order. Then today I call in the morning to find out about the progress, the lady that help me said, the order is still being captured and thereafter you will get the sms from the credit vetting that your application will be approved. I asked her why did the lady on Thursday tell me that the everything is well and the debit order will run on that day or Friday cause this was urgent. I didn't understand that.

I called again today in the afternoon, the lady that helped said the order is with the back office and there is nothing she can do about cause there a lot of back log facing the back office.

The kind of service Telkom SA is providing is real frustrating. Sales consultant provide inconsistency information as they don't work for the same organisations. You real don't know if you going backward or forward.

How can an order done through online takes more that 3 weeks, what is the purpose of online services. it suppose to be efficient and convenience for us but it is becoming useless.

my reference my for order is IML ********** 4001