Telkom Online Process - Extreme Delays

I completed an order online for Telkom LTE Advanced package. I did not receive a reference number nor any communication on how the process was progressing. Eventually two weeks later I received a SMS advising my application was approved but yet again I wait for them to follow up. Again no reference number.<br> <br> I've even gone so far as trying to request the package through a different channel but as I'm not sure of where my initial order is I cannot continue.<br> <br> I would not suggest using the Telkom online store.