Telkom online poor service

I have app**** with Telkom online four times thinking it will be faster than going into the store to take up an additional contract. After the first two applications and more than a week of no response I approached the Telkom Direct store in Centurion Mall. They were unable to assist me as they don't have access to Telkom online data. I lodged a complaint with them and requested that it be escalated. I did another two applications in the week to follow. Still no response from Telkom online or Telkom direct. I returned to Telkom Direct and they could still not find anything on their system. I then requested to do the application in store. The sales advisor told me that they will not be able to assist me as they don't have stock of the device and that I should rather apply at the istore for a new contract. Which I did. Because of a backlog at Telkom I had to wait more than a week for an answer at the istore, only to be told that it has been declined but no one could tell me the reason. I spent 1 hour on the phone with Telkom today still no one could assist me. The Telkom online call center was extremely roudy that I had to listen carefully. Please Go and listen to the recordings.