Telkom online : phone order

Absolutely bad , will not advise anyone from ordering a phone online rather go instore. Ordered a Huwaei mate9 beginning of December from Telkom online.Phoned for feedback first week in January after bank account was debited end of December .Was told there is no stock and they don't know if they will ever get in again.Cancelled the order and instead went in to Store to get a phone which went very smooth i think 30min and was done.Now it's the 20th February and i am still waiting for the refund from my account debit in December ref : ********** 2.I am already due fees on my new contract end of February and still have not received refund.I have had numerous calls to telkom to 10213 and 081180 , Nobody can tell me when my refund will be done just to wait till someone calls me.So easy to debit my account but huge issue when the reverse must be done.