CF
Chrishane F
1 reviews | Active since Jul 2014
06 Aug 2019, 14:35
Telkom online pathetic
I placed an order for a new contract with Telkom Mobile online on the 28th of July 2019 for an iPhone XR. they debited my bank account on the 2nd of August 2019. I am yet to receive a reference number / tracking number.
I have contacted them numerous times, where each consultant gives me a different excuse. I have been advised that I shall be contacted by the courier company, or whoever, within 24hrs. I am still waiting for that too.
Does anyone have any advise? Can I go to the Telkom store or do I wait for judgement day to receive my device?
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Chrishane F's updateReviewer Update
06 Aug 2019, 15:13Telkom finally contacted me, but merely to advise that the people supplying their phones are out of stock. they gave me an option to cancel the agreement and reimburse me the amount which debited. the lady advised that they shall forward the said documentation, however I am still awaiting that.
How long will it take for them to forward me the documents, cancel the agreement and refund me?
How long will it take for them to forward me the documents, cancel the agreement and refund me?
CF
Chrishane F's update06 Aug 2019, 15:13
Reviewer Update
Telkom finally contacted me, but merely to advise that the people supplying their phones are out of stock. they gave me an option to cancel the agreement and reimburse me the amount which debited. the lady advised that they shall forward the said documentation, however I am still awaiting that.
How long will it take for them to forward me the documents, cancel the agreement and refund me?
How long will it take for them to forward me the documents, cancel the agreement and refund me?