Telkom online orders
<p> I ordered two contracts online on the 21st of november 2016. I have called 10213 numerous times but you just hold for forever and no one answers. I have sent numerous emails to ********** without any reply. I have sent numerous messages on the facebook platform and they just reply that the consultants will contact me.</p> <p>I have been struggling with these orders for almost two weeks now. The deatils of the orders can be seen below.</p> <p><br />The frirst order is a 20GB free me contract with a huawei P8 for R569pmx 24.</p> <p>The second order is a 10GB free me contract with a sony xperia e5 for R279pmx 24.<br /> <br />I took screenshots of the orders as I made them.</p>
Hi banie-dippenaar,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi banie-dippenaar,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile Team.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Hi,
We are sorry about the delay, we have requested urgent assistance from online sales.
Kind regards,
Joshua
Telkom Social Media
Best regards,
Hi,
We are sorry about the delay, we have requested urgent assistance from online sales.
Kind regards,
Joshua
Telkom Social Media
Best regards,
Hi,
When will I get assistance? I need these contracts before christmas.
Kind regards,
Banie
Hi,
When will I get assistance? I need these contracts before christmas.
Kind regards,
Banie
Hi,
Today Someone contacted me from Telkom. They only said that there is not a deal code with that price and that they cannot give it for that price and that you cannot order 2 contracts online. Where is this stated on the website and why can't I have two contracts? The phones I ordered was on the website 3 weeks ago for those prices when I ordered it as you can see on the screenshots.
I asked to speak to a manager or someone else as the person that contacted me could not assist. She said she put me through but after holding for 1 hour 47 minutes the line got disconnected.
Please help I need assistance.
I think this is really unprofessional.
Hi,
Today Someone contacted me from Telkom. They only said that there is not a deal code with that price and that they cannot give it for that price and that you cannot order 2 contracts online. Where is this stated on the website and why can't I have two contracts? The phones I ordered was on the website 3 weeks ago for those prices when I ordered it as you can see on the screenshots.
I asked to speak to a manager or someone else as the person that contacted me could not assist. She said she put me through but after holding for 1 hour 47 minutes the line got disconnected.
Please help I need assistance.
I think this is really unprofessional.