TELKOM ONLINE ORDER PENDING FOR OVER A MONTH AND STILL WAITING

Real **** service from Telkom I ordered a Sony Ultra XA2 Phone online 26 Feb 2019 and got call from yr agent who told me it was available find my recording and listen to confirm this, also i was not told that i would be debited early before the phone is ordered this i was only told after numerous attempts to reach your agents i can clearly see customer retention is not a priority at Telkom as you have made money from my self and others i have been calling and each time i get different stories others telling me order was not captured correctly then i got twitter message saying order waiting to be collected by courier my last call on the 22 March i was then again told order not captured properly and so i am suffering cause now the second debit has gone through today 25th March and almost amonth later with no device yet again what ****py service is tihs cause i have to keep spending my own airtim e to be told different stories i have requested a cancellation but have still not heard anything from the people who told be where going to call