Telkom Online Order not delivered!

I ordered a device from Telkom's website on 25 September 2018, for delivery at my work. I got a call from a consultant to confirm the order and have not received a single communication from Telkom since. It is now the 15th of October and I still have not received my device (which was suppose to be delivered within 5-8 days)

I had to phone the call center on 10213 to get an update. On Monday 8 October the call center agent informed me the delivery address requires a unit number. On Tuesday 9 October I was informed that the device should be picked up by the courier. On Wednesday 10 October I was informed that the order has to be processed again before it can be delivered. On Friday 12 October I was informed that the delivery address does not have a unit number which was already resolved on Monday 8 October. On Monday 15 October the order is being reprocessed yet again!

Telkom has not contacted me once to inform me of progress or issues. I have phoned every time.