Telkom Online Mobile – Worst Service Ever!

I app**** online for Telkom Mobile Sim cards beginning December, Debit order was done for both on the 12th of December, without receiving any Sim Cards. Around the 21st of December I received only 1 Sim Card. When I called Telkom call centre on the 29th of December they said my 2nd Sim card was not even processed. That’s when I cancelled both my Sim Cards and requested they collect the one sim card and give me a refund for both Sim cards. On the 2nd of Jan I spoke to Mr. Hlabe and he said he will escalate the matter, again no response from Telkom regarding my cancellation. Again I called on the 8th of December and spoke to Ms. Shange and our line was cut off while holding on for Ms. Fredericks the Team Leader with no call back to give me more information about my account. Then again I called on the 10th of Jan spoke to Ms. Cele, who indicated that my account will again be escalated, with no feedback. I called again on the 16th of Jan and spoke to Ms. Ngcobo and who advised me that they are waiting for the Call Centre New Sales department to give feedback regarding a refund? After looking on my app I see they there are 3 additional account numbers to my name charging me for a service I cancelled on the 29th of December. I called the Telkom New Sales Mobile and they indicated that I should have completed a Cancellation Form, which they only sent me 16th of Jan. To date again no feedback has been sent! Applying online for Telkom Mobile is the worst service and idea possible.