Telkom online Mobile Contracts, POOR POOR Service

I am really disappointed with the poor service from Telkom mobile contract department. I spoke to the agent and signed a “Telephonic Contract” to get the Huawei p40 lite, dual sim on freeme 3GB. The agent confirmed I am approved and that they do have stock. The reason for approaching Telkom was for two reasons, firstly - I heard from my friend that their reception is good anywhere in RSA, secondly – The had stock of the phone I want and other SP don’t deal with the dual sim devices. A few days after my order, nothing happened and I tried to track the order on Telkom’s portal. Eish, there platform does not even work, the largest SP for communications/Internet in RSA and they cannot even maintain their own web platform. I then waited long for their online customer services to reply. They informed me that they don’t have stock at the moment. They provided me with a tracking number for courier it, still no parcel for delivery on the system. Then to my surprise R429 was deducted from my bank account, without providing a service to me, no device received or copy of contract as requested (need this for allowance at work). I was then informed that this is part of the security check, of which I was never told. I was told during initial conversation that my contract was approved. In the reply from the online customer service, a add was displayed for the contract I signed up for at R389pm with freeme 3GB, and I was charged R429. I would not recommend Telkom online services or purchases, rather visit their store and hopefully you can receive the device in store without waiting long periods of time. I hope they provide me with device ASAP and that my subscription will be reduced to R389pm.