Telkom online impossible to Contact

Telkom store was very helpful employees are fabulous . But it is impossible to contact anyone about your account. I held the phone for one hour and no response. I am being charged for something I don't have and charged R 388 instead of R 99.00 for the data router.

Further it's impossible to register online to check your account. When you register then you cannot log in as password does not match. I am tired. Why is it impossible for the Telkom store to check the account.