Telkom online data

I am deeply disappointed with Telkom's poor service. I took out an online data contract with them for R85.00 per month. However, since day one, I have never received the data promised in the contract, despite consistently paying for it. I have made numerous calls to customer support and even visited a physical branch to get this resolved, but I keep being sent from pillar to post without any real assistance. Because the issue was not being resolved, I started reversing my debit orders for June and July. In August, Telkom deducted R679.80 from my account, and I was blocked from reversing the transaction. In September, I received a statement saying they intend to deduct R778.99—for a contract that was supposed to cost only R85.00 per month! I am paying for a service I am not getting, and Telkom refuses to offer a solution while continuing to overcharge me. I want this issue resolved immediately, my account corrected, and a full refund for the data I never received.