Telkom Online Customer Service Failure

Terrible service! I have a wifi router contract. But wifi was not working this month so my husband phoned Telkom and they advised that contract expired. I queried on the online chat support. Christine asked me the security questions and I answered it. Then she rep**** that she is going to terminate the chat due to non response. I advised her to look again because I answered all the questions. then she told me that the contract commitment ends 31 July 2019. I told her that we don't have wifi at the moment and when queried with Telkom recently, we were then advised that the contract already expired and that is the reason why we don't have wifi. She rep**** "contract is still active" and promptly terminated the chat!