Telkom online chat agents end chats without even trying to assist.

WOW. I started an online chat with a Telkom rep (Nompumelelo Mon Msomi) and she ended our chat before we got to a resolution. I thought it might have happened by mistake and started another chat and Boitumelo Sarah Maponya was the new agent so I asked to be transferred to the agent I spoke to initially as she has a reference and history of my issue and was told I can't do that. Sarah then asks what the issue is and I said it's a problem if I have to explain the issue all over again (do they not have a record of their interactions with customers??) so I waited for her response and guess what...she also ended the chat without even trying to help. How pathetic is that? Luckily I still have both chat history to escalate to someone.