Telkom Online Chat Accounts Unhelpful and Instant

Service from agent Zinhle terrible . Agent does not read the chats correctly. Agent misses information sent .While chatting with agent regarding my bill and a reconnection fee that had been added the agent sent a message pretending that I was not responding and disconnected .I contacted Telkom at the end of the month for May as the Telkom portal where you view your bill was not reflecting my bill. The agent that I spoke to at the time was advised of the issue. I was advised it will be escalated for a fix. My line was then suspended . I contacted Telkom again this time they advised my line had been suspended due to non-payment and would be connected once payment was made. I advised the agent that my bill was not reflecting on the portal and therefore did not know what to pay. I was advised it would be escalated. I also advised the agent to make a note of the issue as I would not be liable for connection charges and the agent advised that would do so ,however did not. When the system was fixed and reflected my bill I paid in the amount immediately. Telkom this is bad service to your customers especially with such unprofessional staff that do not note the customers complaints correctly nor are willing to assist the customer with their issues. Note you will lose your loyal customers to other providers that offer better service, Truly disappointed with Telkom.