Telkom online - cellphone order not fulfilled a month later

I made an online order almost a month ago for a Samsung A52, it was not in stock and last week I called and amended the device to one that is in stock. I was told the Huawei P40 Lite was in stock and I chose it. That was last week Tuesday the 4th of May. To date, I don't have an order number not have been contacted by the courier. I called yesterday and I was told that the order was not amended on the system, it the consultant who amended my order last week who has to do it, no other consultant can do it. I have been very patient because I don't want to do a lot of credit enquiries as it will negatively affect my credit score.

I am very disappointed with the disservice I have received from a company I trusted.