Telkom online application is a nuisance!!!!!!!!!!!!!!!!!!!!

I am having such a frustrating experience with Telkom.

Not being able to go into a store to apply for a contract, I app**** by dialing the 102013 number on 14/08/2018, we did the application with the lady and once done she advised that the cellphone will be delivered within 5 working days but I will receive an sms as confirmation of the application within 24 hours. 2 days passed, still no sms so I tried to call the 10213 number again and I was on hold for +/- 20 Minutes, while on hold I tried contacting the chat and they were also persisting I call the 10213 number. On 16/08/2018 an amount of R399 was debited from my account from Telkom. I contacted the chat again as the 10213 number was still unavailable and I was told that its a test debit order (mind you, I was not told about this when doing the application over the phone, had I known I wouldn't have continued with the application). I was finally able to get through to the 10213 number on 17/08/2018, late afternoon after several attempts, I was then told that an order has not be made yet.... I have emailed ********** and ********** there has been no resoponse from them. I still keep calling and I am left on hold for minutes on end...

I have tried going to the lengths of visiting the store to try and cancel the current order and they too persisted that I call the 10213 number as they are different divisions (which also didn't quite make sense to me). I was told that applying over the phone would be the most efficient however its a lie as its more inconvenient than just going to the store.

Telkom needs to be more transparent with their potential customers, I actually want to cancel this contract and go to another service provider. I am not happy, at all.