Telkom online application credit vetting is ****

This is my second time applying for a Device online with Telkom Mobile, for the second time the application was declined at "Credit Vetting". Today I decided this cannot be correct, I've never defaulted a payment in my life and furthermore I have enough of a disposable income for a R249.00 pm contract.

When looking at my credit report I don't see an enquiry from Telkom for October 2018 or December 2018 (these are the months I app****) I however see the insurance companies listed in the report during the same time period so what gives Telkom??? Are you simply declining people without doing a credit check?

Also don't bother to send a reference number for the order in the email after placing the order or the sms alerting me that I "Failed Credit Vetting", pretty ***** if you ask me.