Telkom online *****

On the 6th of March 2025, at exactly 14:31, I purchased an LTE unlimited bundle via the Telkom app.

To my dismay, the R599 was deducted from my account, but I have yet to receive the bundle.

After spending almost an hour on the phone on the same day, and another 45 minutes today, during which I provided both my bank statement and proof of payment, the only response I’ve received from Telkom is that a case has been opened, and I was given a reference number. In the meantime, I still require connectivity for both work and personal use.

If Telkom is doing this to 1,000 customers, they would make R599,000.

Their self-service portals are ineffective, and the call center is of no help, with none of the consultants able to resolve the issue.

If i could give 0 star rating i would.