yB
yasteel B

1 reviews | Active since May 2017

06 May 2017, 09:34

Telkom online

<p>I'm tired of Telkom </p> <p>I have done an online application for an smartphone and it's been approved ,I've been waiting for my device ,Ive spoken to many people from the Telkom call center (including team leader) and I'm tired of the lies they have been giving me ,I as well received a tracking number which I then checked on the net and said "cannot locate details for waybill number ........." according to the "courier it" manager this number does not exist ,the money has been deducted from my account on the 22/04/2017 and up till today haven't got any information on my product .I've been phoning every single day for hours and no one assisted me with the truth they kept telling me I'll be getting my device but still nothing . </p>

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Replies (1)
Telkom
Telkom's reply08 May 2017, 09:21
Official

Good Morning Yasteel,

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,