TELKOM ongoing since feb 2015

I have 5 telkom mobile accounts 4 of which were 1st active in 2013. in feb 2015 telkom cancelled my account and then reactivated it. When i called to upgrade my account in june i was told i couldnt because the account is only a few months old. Olga from Bayside store after a long process managed to sort 2 of the contracts and they were upgraded. in November i tried to upgrade another contract which was due for upgrade your store was renovating i spent 45mins in que then 23mins at service desk to be told go back home and we will email you it was 3 days before someone mailed me. the process took so long that i eventually gave up on the upgrade. Today i call to see if i can upgrade and what do you know my account has still not been rectified it now says its 11months old.