Telkom Ongoing Portal Issue! Can’t cancel subscription as result

customer. I have been trying to get help since May 2025 with my issue. As of May 2025 I was not able to link my numbers to my portal.

On the 24th of May I sent an email asking for an explanation of why is it that my numbers disappeared from my portal and I could track my usage up until the 23rd of May.

I got a response that I needed to link my numbers on the portal or the app. I sent a response that I could not do this as the number had disappeared but after that there was no response.

On the 18th of June I sent the same email and I got the same rest. I called numerous times to the call centre and you will see below some of the references that I was given.

***

***

***

***1

On the 2nd and 4th of October I sent another email but the email was non existent and bounced back.

On the side besides the emails I was speaking to different people on the Twitter in box which is also attached.

About a week or 2 ago I again raised this but to no avail. I was given a reference number which is below.

***4

Someone from Telkom tried to call me but they then closed the case with no resolution at all. My main issue is that I am unable to go onto the portal to cancel the subscription which I am being charged for! This has been going for 7 months now. I am fed up!