Telkom Ongoing Billing Issue.

What a nightmare trying to deal with Telkom Accounts. I had a wifi contract expire December 2017 and sent in the request to cancel well in advance only to find that Telkom ************ly continued to debit for three months until I got the bank to reverse them. On line chats failed to get any help. Reversed bank debits / payments failed for someone to contact me, approaching a branch in Clearwater failed to assist. I was told to resend details to an email address and it would be escalated. 3 days later I received an SMS stating both contracts have been canceled due to lack of payments. NO NO NO, that is not what I want - read my request please Telkom and understand what the customers want. I will be quite happy with that but I have an agreement on the active one until early 2019. Can you savvy that? Phoning Telkom "our agents are currently busy - high call volume for 45 minutes at times. Lets see if this will get someones attention.