kK
kerr K

1 reviews | Active since Oct 2016

20 Oct 2016, 10:57

Telkom once again earns the title " Tell someone who cares"

<p>On 16 August 2016 our Telkom ADSL line and telephone line went dead. I logged the fault on 19 August. I received many SMS's to tell me the fault was logged an "in hand" whatever the heck that means. On phoning to enquire on progress about two weeks later I was told that a technician would be assigned to the job. I phoned again and asked to speak to the supervisor. I was told that the supervisor was busy but my job would be escalated ...HAHA what a joke. Eventually, in desperation,I decided to close my account of 13 years hoping that in applying for a new account, that things would move faster. WRONG! Two months down the road no ADSL</p>

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kK
kerr K's update25 Oct 2016, 17:03
Reviewer Update

Well it was nice to receive this call, but now complete silence again! So my query has been attended to? ... I'm glad you think so Keagan. So where is this feedback you so glibly refer to? There is no sense of urgency. You still have no idea of customer care Telkom.