Telkom once again delivers poor customer service with SmartBroadband Data

<p>I have a SmartBroadband Data 5GB (with 5GB night surfer)</p> <p> </p> <p>I would like to cancel my pay-as-you-go 5GB data package as I'm not satisfied with the way my call ref# ********** 3 has been resolved. Apparently my household has used 5GB within less than 24 hours. This is impossible as we only used on average 6 GB per month with our previous Afrihost provider.</p> <p>I used my Telkom pay as you go SmartBroadband Data SIM for the 1st time this month by inserting it into my LTE Wireless router on Friday evening the 16th of September, by midday on Saturday the 17th of September, all the data had been used according to Telkom's records. In my household, we only have 2 devices connected, and they are only used to surf the net, there is no video streeming or video downloads (as we obviously know we don't have the capacity for this)</p> <p>The way in which this issue has been handled is totally unacceptable. I haven't even been provided with a usage report or investigation report. I was informed that case has just been closed via a simple sms message, not even a phone call to explain. When I 1st reported this issue on Saturday, the service rep confirmed that he only saw a few 100MB of data being used, and that this issue can definitely be resolved. But now this... You need to get your facts straight.</p> <p> </p> <p>I purchased this 5GB SmartBroadband Data package in August and was planning to upgrade it to a 20 or 30GB package depending on the service I received. But alas, Telkom has once again come to the party with poor service, so I am forced to cancel my mobile data service with them. This is point in case the very reason I cancelled my ISDN contract with them in 2007. I received poor service then, and now nothing has changed.</p>