TELKOM ONCE AGAIN A PROBLEM

Once again having problem with Telkom. I had slow internet as from the beginning of the month. Phoned Telkom on Sunday the 3rd to report the problem. Was told by the technician that I need to reset my rooter. Upon doing this I lost complete internet connection. Technician took the serial number of my rooter and advised that she will resolve the problem on her side and will phone me back in 10 minutes. An hour later I made the phone call back to the call center as she did not bother to phone back. A fault was lodge by a new technician. Once again nothing was done and I had to make a phone call on Tuesday evening. Celeste the technician that then assisted me help me to reset my router to be operational. Unfortunately the internet remains slow and we cannot use it. However today when I went to customer portal to check my usage to my surprise I discovered that 58 gigs of data was used. I have not used this data as I have not been able to use the internet at the current speed. This has happened numerous times before that right after contacting a Technician at Telkom my data dissapears. I can no longer trust Telkom as a supplier and will cancel my contract with them asap as it seems that the Technician somehow get to your password and use your date. And unfortunately they make it very difficult to investigate as you have to report to police before they are prepared to do a investigation. Bye Bye Telkom, Hello Mweb.