telkom once again

Hi have had a cellphone and wifi contract with telkom for the last 6 years and last month was the first month that I could not make my payment due to personal financial reasons.

I acknowledge that I did not make payment as I am currently going through some financial difficulties. Ithis morning my service was suspended 1 day before I get paid.

I could not even call the call centre to discuss the situation as the only options available to me was to pay the account.

I then managed to log on to my pc at work and chat to one of the advisors explaining my situation. She advised me point blank that they cannot reinstate my service just for one day till I get paid and can sort the bill out. I was not even done typing and the chat was ended which I feel is also very rude.

Now I have not had the easiest of relationships with telkom over the last 6 years. constant issues, bad signal, and even worse customer service.

Not once before this have I defaulted on a payment and to be honest I feel that my last 6 years as a customer holds no value to a company like telkom.

I have agreed to settle my bill as they will be debiting my account on the first of feb so now I will be without service for yet another day tomorrow.

I will certainly NOT be renewing my contratcs with telkom once they are expired and will never recommend them to anybody else.