1 reviews | Active since Jul 2016
Telkom on there own time
<p>I am looking for an Uncapped ADSL service, but I first need an ADSL line installed @ my home. Went onto Telkom's website and done an online registration. Within 48hours a sales consultant called me to complete the application on their system. This is the ONLY department that is working 100% fine. After we completed the conversation she confirmed that a technician will come and install the line within 24 to 48 hours after the call. On the same day, I receive SMS’S with my mailbox details (Which is wrong as well btw) and my ADSL Username and Password. Two days later I receive a call again from the same sales consultant informing me that after a credit check I don’t qualify for a FREE installation anymore, but needs to pay an installation fee of R700. With not much resistance I paid the R700 installation fee and she again confirmed that it will take 24 to 48 hours AFTER I pay this fee for my line will be installed....</p> <p> </p> <p>I'm very disgusted that I'm STILL waiting for my ADSL line to be installed. I receive 4 SMS’S telling me that a technician has been dispatched to come and install my line TODAY. on the 4th time I call into the call centre to find out what is going on as I keep on getting these SMS's, but NO technician ever come to my house?? Only to find out that the technician was going to the exchange to test and fix some issues there. Well I don't want to know that.... I want to know when is this guy is coming to my house to install this freaken line and why should I now wait for Telkom when TELKOM DIDIN'T WAIT FOR MY OWN MONEY TO BE PAID INTO THERE ACCOUNT.... I can understand when it's a free installation you will take your time, BUT I PAID FOR THIS INSTALLATION. >:{</p> <p> </p> <p>Wake UP TELKOM!!</p> <p> </p>
Yesterday I called in to get an update on this matter. I was told that the underground cable to the Exchange wasn't completed and that they logged a fault for the cabling guys to come and install or complete this cable? This sound like it’s going to take 10 years to complete... The ONLY issue I have is why can all my neighbours next to me have ADSL with you except me? My brain is to small to understand this... Please URGENTLY look into this issue as this is really not the case…
Yesterday I called in to get an update on this matter. I was told that the underground cable to the Exchange wasn't completed and that they logged a fault for the cabling guys to come and install or complete this cable? This sound like it’s going to take 10 years to complete... The ONLY issue I have is why can all my neighbours next to me have ADSL with you except me? My brain is to small to understand this... Please URGENTLY look into this issue as this is really not the case…
