Telkom on the endangered species list

You guys are pathetic - 3 weeks after you cancelled my service (your error), we still have no phone or fibre connection. When you phone Telkom you are subjected to endless promotional adds at your own expense only to be re-directed from pillar to post. Over and over your are told " from my side I cannot help you - try speaking to ............. ? Can you not verify a client once and get it over with, not over and over and over? Train your staff Telkom, without customers you will definitely not stay in business for long. Wake up Telkom - your customers are your single biggest asset!!!!!Telkom