Telkom on line - non delivery of device

I ordered a device via the Telkom online Black Friday deals. Even though they at first told me the deal was approved, then sent me a sms saying it was not and then phoned me again to say that it was on again, the rest of the process was fairly straight forward, pleasant and effective.

Unfortunately the delivery of the device was not Telkom has already deducted the first month's instalment from me (27 Nov 2018), but to date I have not received the device or SIM card (or even indication/correspondence as to when that would be) I have made numerous phone calls (more than 3,5 hours worth) to various departments at Telkom and no one is taking responsibility. (keep being referred to a different department and then back to the one just spoke to) Subsequently we have found that the delivery vehicle was hijacked, but I have not had any official feedback regarding this or when/if the unit will be replaced

BE CAREFUL OF ONLINE ORDERS FROM TELKOM