Telkom On-line chat bad attitude

Here is the on-line chat I had this morning with Telkom:<br> <br> 8:03:40 AM You: Morning,<br> <br> <br> Please hold for the next available Agent.<br> <br> Welcome to our Customer Care Centre.<br> You are currently being assisted by Shuping Losabe<br> <br> 8:03:45 AMShuping: Good Day Arthur,you are at Technical Support,how may I assist you?<br> <br> 8:04:00 AM You: I have two queries:<br> <br> 8:04:23 AM You: 1. My line syncs on ADSL2+ and not VDSL, can you please change to VDSL<br> <br> 8:05:11 AM You: 2. It used to sync at 20Mb, but now only syncs at 18Mb (18429kbps)<br> <br> 8:06:01 AMShuping: I will have to transfer you to Sales Department to have it changed to VDSL,Arthur.<br> <br> 8:06:21 AM You: I am on the 20Mb package so it should be VDSL<br> <br> 8:06:32 AM You: Do Elite I think<br> <br> 8:07:24 AM Shuping: Please do not insult me, Arthur<br> <br> 8:07:39 AM You: Excuse me?<br> <br> <br> Please hold for the next available Agent.