1 reviews | Active since Apr 2014
TELKOM on its best AGAIN
<p>Aaaaah, dealing with TELKOM again (have you noticed it is EXACTLY one month later, at least they are CONSISTENT in their poor service)</p> <p>Our services (internet) is off again - so we cannot do our work. Telkom putting entrepreneurs out of business, and some day they will reach their goal.</p> <p>Calling TELKOM .... holding on for 64 minutes. Yes SIXTY FOUR MINUTES!!!!!!! and everybody tells you something DIFFERENT. So imcompetent. So don't care - you simply cannot get anything done.</p> <p>Is there anything more to add? NO SERVICE, not even poor service!!!</p> <p>I rest my case ---- untill next month when we get cut off again. and again. and again.</p>
Phone Telkom (AGAIN????) ... talking to various people. Nobody is clued up enough to understand anything.
Cannot find the person Phumisile Kunene (she just said phone this number again and ask for me) Today NOBODY knows who she is, or in what department she works.
Whe ask: Can we talk (phone) somebody? No, the girl on Telkom's side says, you can contact the person on your email. WHAAAAAAAAAAAT????? Can we have a ref no for this call? No there are no reference numbers for calls - but they are busy dealing with your problem.
NOBODY to talk to at Telkom, you simply cannot communicate with them.
Sent email to host something 2 days ago .... NO REPLY, no comment.
She even asks on the phone: Do you want to rate my service? HELL YES!!!! I want to rate Telkom MINUS FIVE - BAD BAD BAD service.
There are no more words for this POOR POOR SERVICE and attitude from Telkom.
Phone Telkom (AGAIN????) ... talking to various people. Nobody is clued up enough to understand anything.
Cannot find the person Phumisile Kunene (she just said phone this number again and ask for me) Today NOBODY knows who she is, or in what department she works.
Whe ask: Can we talk (phone) somebody? No, the girl on Telkom's side says, you can contact the person on your email. WHAAAAAAAAAAAT????? Can we have a ref no for this call? No there are no reference numbers for calls - but they are busy dealing with your problem.
NOBODY to talk to at Telkom, you simply cannot communicate with them.
Sent email to host something 2 days ago .... NO REPLY, no comment.
She even asks on the phone: Do you want to rate my service? HELL YES!!!! I want to rate Telkom MINUS FIVE - BAD BAD BAD service.
There are no more words for this POOR POOR SERVICE and attitude from Telkom.
Thank you so much for your reply. In the past, I have tried the ********** email as well, I had no reply whatsoever.
But I am going to try this, and send you an email.
Regards
Thank you so much for your reply. In the past, I have tried the ********** email as well, I had no reply whatsoever.
But I am going to try this, and send you an email.
Regards
6 Feb 2017 - Internet still not working. It seems like Telkom is trying to **** the small businessman. They care only about THEIR business. Not enough, though, to have customer service.
Somebody rep**** to my review on Friday, and asked me to send them a mail ... nothing happened since then.
I believe this is why South Africa will never become a First World Country ... people with the monopoly (and NO service) will make sure that the economy stays terrible,
They will not help build this country - they just carry on every day, nobody in the company knows what the other does, you cannot speak to anybody, you cannot phone and speak to any competent person.
So yes, it is our sixth day (at least) with no way to do our business, send out invoices, contact clients, liaise. Telkom doesn't care. They don't even care if they are mentioned on HelloPeter, because they are people who give South Africa a bad name, with their DON'T CARE attitude.
6 Feb 2017 - Internet still not working. It seems like Telkom is trying to **** the small businessman. They care only about THEIR business. Not enough, though, to have customer service.
Somebody rep**** to my review on Friday, and asked me to send them a mail ... nothing happened since then.
I believe this is why South Africa will never become a First World Country ... people with the monopoly (and NO service) will make sure that the economy stays terrible,
They will not help build this country - they just carry on every day, nobody in the company knows what the other does, you cannot speak to anybody, you cannot phone and speak to any competent person.
So yes, it is our sixth day (at least) with no way to do our business, send out invoices, contact clients, liaise. Telkom doesn't care. They don't even care if they are mentioned on HelloPeter, because they are people who give South Africa a bad name, with their DON'T CARE attitude.
Whatever number you phone .... you go through the whole schlepp of listening to a voice on the other side ... and eventually they tell you to phone another number.
NOBODY can help you - you can simply phone NOBODY at Telkom for help.
Passing the bucket - no it is sales's problem, Oh no - this is IT's problem.
Shouldn't they seriously look at this? They have the phones, I mean, but you can phone nobody. Not to complain, not to compliment (I believe this NEVER happens, though).
Whatever number you phone .... you go through the whole schlepp of listening to a voice on the other side ... and eventually they tell you to phone another number.
NOBODY can help you - you can simply phone NOBODY at Telkom for help.
Passing the bucket - no it is sales's problem, Oh no - this is IT's problem.
Shouldn't they seriously look at this? They have the phones, I mean, but you can phone nobody. Not to complain, not to compliment (I believe this NEVER happens, though).
Phoning Telkom again ... even the website gives only 1 number.
"SIMPLY VISIT OUR WEBSITE" = for what? There is NOTHING.
No help, no correspondency. You cannot COMMUNICATE with Telkom.
How is that even POSSIBLE? Aren't they in the MEDIA, communications business?
Not a single person can help over the phone.
They don't log calls, the next person doesn't know ANYTHING. You have to tell your whole story to the stupid person on the other end, EVERY TIME.
We are still trying to run a business here ...
THE POOREST SERVICE on the planet, we cannot receive emails, cannot do business, cannot contact people, cannot COMMUNICATE.
Oh my goodness ... what do we do?
Can TELKOM at least give us another IDEA?
YOU ARE THE WORST BUSINESS IN SOUTH AFRICA.
Phoning Telkom again ... even the website gives only 1 number.
"SIMPLY VISIT OUR WEBSITE" = for what? There is NOTHING.
No help, no correspondency. You cannot COMMUNICATE with Telkom.
How is that even POSSIBLE? Aren't they in the MEDIA, communications business?
Not a single person can help over the phone.
They don't log calls, the next person doesn't know ANYTHING. You have to tell your whole story to the stupid person on the other end, EVERY TIME.
We are still trying to run a business here ...
THE POOREST SERVICE on the planet, we cannot receive emails, cannot do business, cannot contact people, cannot COMMUNICATE.
Oh my goodness ... what do we do?
Can TELKOM at least give us another IDEA?
YOU ARE THE WORST BUSINESS IN SOUTH AFRICA.
Still holding on. Last week we held on for 64 minutes.
And the problem was STILL not resolved.
AHOY TELKOM
Still holding on. Last week we held on for 64 minutes.
And the problem was STILL not resolved.
AHOY TELKOM
Everything was fixed some time ago.
I am sorry if I am rude - but there is no use in letting Telkom know about anything, it feels.
I am sure within a month we will be experiencing the same problem, and POOR service, from Telkom again.
Forgive me - but we are just not happy with Telkom anymore.
Nobody in that company, knows what is going on. You cannot phone ANYBODY but the one call centre, where everybody passes the bucket to the other person, and nobody is able or willing to help.
Kind regards
I hope there will be a worthy competitor in the near future.
Everything was fixed some time ago.
I am sorry if I am rude - but there is no use in letting Telkom know about anything, it feels.
I am sure within a month we will be experiencing the same problem, and POOR service, from Telkom again.
Forgive me - but we are just not happy with Telkom anymore.
Nobody in that company, knows what is going on. You cannot phone ANYBODY but the one call centre, where everybody passes the bucket to the other person, and nobody is able or willing to help.
Kind regards
I hope there will be a worthy competitor in the near future.