Telkom ombudsman's details please - ref no: ***6

Hi, I need to have my complaint escalated to the ombudsman. I originally complained on this website, social media then their call center which proved to be even more futile. i haven't had coverage for three weeks now and every time i call they tell me that my name is on a list - three weeks later im still on a list and month in and out they debit without fail whilst i have no service or coverage