Telkom oh Telkom where art thou service...

Sigh...Sigh...Sigh, why do I do this to myself all the time. I have a freeme family package that has a whole bunch of SIM cards loaded. Some have died which is odd since they are on a contract. Anyhow, I tried to cancel them but was told by the call centre to go to a shop, I went to a shop on a few occasions and I kid you not but each time I walk to a shop from work they are offline or upgrading their call centre software...mid day...in business hours... dont think they have heard of change control yet...

So today I go to the Telkom store pick a number from the queue system and wait, eventually get to a guy explain what I want, he does not even hear me out, the minute I say freeme family and SIM card, he just blurts out, Call Centre. Flipping rude... I re-iterate that they said store, he says no, not anymore... so now what?

I call 180 and ask, they say go to the store, then the call starts to break up so badly I can't hear them... what good is an SP if they can't provide any service, is that not what Service Provider is all about.

What do you need to do to get someone to listen to the customer, the store tells us to ****** off and the call centre says go to the store...

Or I just cancel the whole lot and take my chances with one of those other service providers that are probably worse..