Telkom, oh my goodness!

Wanted to change banking details because my previous bank account was closed by management due to *****ulent activities on the account. Had to listen to a lot of rules and policies but no one wanted to hear the merit of the request. I told the consultant that I will make monthly manual payments until the new bank account is 3 months old. My request was to not issue me with a penalty payment due to the debit order that will arrive at a closed account. No help and no assistance whatsoever was given. I do not have words to describe Telkom's service levels.....in fact, service does not exist!!!