Telkom = offline bad service

I have been offline now for 3 weeks now going on the fourth one. No status update what is happening to my line and now yesterday I just received an invoice for a line that has been inactive, seriously Telkom how do you expect me to pay for receiving nothing?????I'm a small business and my business is suffering because of this incompetence. I cannot track the service or if my line is even worked on.. Call centre is the worst the cannot give me answers.