TELKOM OFFLINE AGAIN-WHY CAN I NOT CANCEL AND GET PROPER FEEDBACK?????

Yet AGAIN I call telkom this morning to confirm the cancellation of my WIFI device. I got through to the billing department and the lady assisting whilst taking down my id number hangs up. I called again and was on hold for almost half an hour, which does not come as a shock, and another lady then says that they offline working on a new system and i must call back in 2 hours. I mean REALLY!!!! What does it take to cancel this ********** service and find out when they will stop billing me. I followed all of the instructions of cancellation with a month notice and yet they dont give you any feedback when requested to do so!!! I am sick to death with having to call telkom and not getting the relevant feedback. Can SOMEONE, ANYONE, give me some proper feedback