1 reviews | Active since Dec 2016
Telkom officially has the worst customer service!
<p>I just got a new Telkom ADSL line installed at my house last month after struggling to get it for over 6 years! Well done Telkom. My bill last month for the line rental, installation and 4Meg DSL subscription (Which I didn't even know about and they didn't tell me I was going to be billed for that) and the total was R1600. Since they installed the line I've been with Crystal Web and I'm paying them for a 4Meg DSL subscription and in the meanwhile Telkom is charging me R299 for a 4Meg DSL subscription that not even 1MB of that is being used as I'm using Crystal Web's DSL subscription ONLY! So basically Telkom stole R299 from me last month but luckily I found out about that useless 4Meg DSL subscription that I didn't even ask for! So this month they are billing me R299 for that 4Meg DSL subscription and I've been trying to get hold of them to cancel that Subscription and remove the R299 from my bill but with no avail! I've sent 4 emails in the last 2 weeks already with no response, calling them doesn't help either so I'm not being helped here. What's going on Telkom? I really can't wait until Crystal Web goes wireless so I can be rid of this useless Telkom company. I rate their customer service less than ZERO out of ten. </p>
