Telkom offers the worst service I have ever seen

Our fibre has been offline since 01/01/2018. The person at the telkom call centre said we should take in our modem to the closest telkom store. I have been to Kyalami corner where they said I need to go to Mall of Africa. There the guy said I should come back the next day then the technician can test my modem. Got there the next day, long story short, the manager at Mall of Africa is as rude as can be, the one service consultant gives me attitude. Then the manager said that the modem installed by Telkom they don’t supportor service or keep on site, but they get those problems now and then. So he couldn’t even book in the modem. Then I was told a technician will come to our house yesterday or definitely this morning. I still have not received any help. I am so fed up with Telkom. Your service is pathetic and your staff is not correctly trained. What do we pay for? I send messages on messanger then you get a reply and then nothing, how do you guys run a company?