1 reviews | Active since Mar 2018
TELKOM OFFERS PATHETIC SERVICES AND ROBS PEOPLE
ON THE 6/04/2018 I CALLED TELKOM TO MOVE MY LINE , I THEN HAD TO CALL 1000 TIMES AFER THAT SPOKE TO DIFFERENT PEOPLE BUT NO ONE HAD KNOWLEDGE ON THE SYSTEM ABOUT THIS BUT I WAS GIVEN A REFERENCE NUMBER. I THEN CALLED IN AGAIN AND WAS TOLD THAT MY ORDER WAS NOT COMPLETED SO I HAD TO DO ALL THIS AGAIN. I EVEN WENT ONLINE TO MIVE MY LINE AND COMPLETED AL LTHE STEPS AND IT SHOWED THAT IS WENT TRU SUCCESSFUL AND I QUALIFIED FOR A FREE PHONE AS A HOUSE WARMING GIFT!!!!!WHAT A DISSAPOINTMENT!!! I HAVE SEVERAL REFERENCE NUMBERS THAT MEAN NOTHING TO TELKOM...THEN I LOGGED ANOTHER CALL REGARDING THE BILLING AS THE LAST 2 WEEKS ON ARIL I HAD NO PHONE NOR INTERNET AS WELL AS THE ENTIRE MONTH OF MAY NO LANDLINE NO INTERNET AND GUESS WHAT TELKOM DELETED FUNDS FROM MY ACCOUNT. I THEN CALLED IN AGAIN TODAY AND I LOGGES THIS CALL ON THE 16/05/2018 AND THIS QUERRY IS STILL PENDING ACCORDING TO THE CALL CENTRE AGENT SO IT WILL PEND WHILE IN THE MEANTIME TELKOM WILL CONTINUE DEDUCTING FROM MY ACCOUNT!!!!!!!!!!!!!!!!!WAHT IS THIS...PATHETIC SERVICES , TELOKM IS ROBBING US AND THE SERVICES ARE SO BAD THERE IS NO WORD TO DESCRIBE IT ..I AM EXTREMELY UPSET!!!!!!!!!!!!!!!
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
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Regards
Hazel
Telkom Social Media Team
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
