1 reviews | Active since Sept 2015
Telkom offers No Loyalty to Existing Customers
I been a Loyal Telkom Customer for the Last 4.5 years and am currently holding 4 Telkom Contracts.<br> My Data Contract is up for renewal and I was contacted by a Telkom Telemarketer and the conversation that proceeded now leads me to believe that Telkom hold No Loyalty to Existing Customers seeks to Exploit them during Renewal Periods. Note that during the Conversation with the Telemarketer I was only given the 3 options for Renewal of Contract.<br> Option 1 - Purchase a new contract where I pay 2.5 x the cost I am currently paying for a Data Usage I do not need.<br> Option 2 - Pay the same cost as I am currently paying but have my Data reduce by half to what I am currently getting (as that is contracts they are offering)<br> Option 3 - Go onto Pre-paid and pay 3 x the cost because of the per rating billing.<br> I feel these options exploits me as their Customer and If I want the same Data requirements as my current Contract, I now have to pay out an additional 2.5 times the amount all due to the fact that my Current Contract was Special that is no longer available for Renewal.<br> I urge those that are taking Contracts on Special be aware as you too may be exploited during you renewal of Contract.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
Regards,
Moenieb.
Telkom Social Media Team.
