Telkom offers free cordless phone when moving line but they don't say you must BEG for it!!!

My line was moved in May this year. I called the callcentre to enquire about the free phone and I was told that I could collect it at any Telkom store using my ID. Since May 2017, I have visited the Telkom store in Kenilworth Centre on 5 occasions only to be told they don't have stock. I have given my details as they would escalate it and get back to me, which never happens. It seems like they take down your details and throw it away as soon as you leave the store. My last visit was on Friday 03 November 2017 and dealt with Shaakirah Sadan who was very helpful but also informed me that there is no stock. She told me something very interesting which puts the cherry on top...wait for it...wait for it....They had stock a few weeks ago. #Pathetic Service #No communication #7 months and counting