Telkom obviously do not care about their client's

To whom this may concern,

As a consumer I am absolutely shocked, the ignorance and lack of service from Telkom as a company on a whole is appalling - the fact that I have to resort to using Hello Peter just to get a corporate's attention is sickening.

I took out a Telkom fixed line contract and to this day my account has not been debited even though all my correct bank details were given when taking out the contract. Further to this, a couple of months later in my invoice I saw that I owed the company approximately R1 800 so I went in to my local Telkom store to remedy this outstanding amount where I was assured that the debit would run going forward.

Surprise surprise it is 6 months later and a debit has not run even though their Mobile division debit my account on a monthly basis. I have spent hours on the phone with supervisors whom I have emailed directed but to no avail.

Is my only source of recourse taking Telkom to task or is someone useful going to pick up the phone (better yet respond to my emails) and sort out the horrible mess that your salesmen have created because I would like to remind you that the Consumer Protection Act weighs heavily in the favour of client's who have not been treated fairly or where there has been maladministration from a company.

Look forward to hearing from you in due course.