Telkom Number Porting impossible

For the past 3 weeks I have been trying to port my Telkom prepaid mobile number to Vodacom. This seems to be an impossible venture. Vodacom requests the port and Telkom is supposed to send a pin to confirm release of my number - which after numerous attempts I never receive. Trying to contact the customer care center is a waste of time because you only get automated options but never a human agent on the line. I left a message on their website to contact me - which is obviously not happening. When visiting the Telkom shop in Langeberg Mall, Mosselbay, the service agents have absolutely no inclinations to assist. They keep telling me to contact customer care - see above!!. What must one further do to get a mobile number released to a hopefully better network? There is no ways I would ever take out a contract with Telkom - I can just imagine how much it would take to have that cancelled after expiry. I need to speak to someone who is willing to assist from Telkom side!