TELKOM NUMBER CANCELLED INCORRECTLY,AND POOR CUSTOMER SERVICE

My name is Joyce Boitumelo Pooe:(faulty number ***) and alternative number *** and ***. I called in to get my cancelled my contract *** as i was due to end, I stated to the consultant that I want my number converted from contract to prepaid, they decided to cancel my number, why I don't know. On Saturday I called to report the matter and a query was logged. Yesterday I got a call from a technician on my alterative number:*** and he advised me that the number will be reinstated between 10 am and 19:00. Once the number is active, he will call me to confirm, I am yet to receive a call.

I called this morning and the manager told me I should get a sim swap as it indicates that might be the problem as it shows active on their side. I asked him how is that possible if I am calling him from the same number, I have 3 bars indicating network service. I can dial out however I can't receive calls and sms's. When dialing the number, it goes straight to voicemail.

I then asked him if I go to a Telkom store who should cover for the transpiration expense and sim swap as I stated the problem with the number started after the number was cancelled by their consultant.

I missed on a job opportunity due to the issue of the phone; I have an email to prove such. This is my primary number registered everywhere. This mistake is costing me too much. I don't have my minutes anymore and data. I want them back and I believe I should be compensated for such an error.