CB
Cherylle-Anne Best

1 reviews | Active since Aug 2015

30 Oct 2015, 14:37

Telkom & NuDebt Collectors shocking behaviour!

Jan ***: harassed by Telkom sms's for debit order rejection but always paid eft!Phone calls/emails ignored!<br> 6/8/2015: threatening sms, phoned Telkom,offline,so phoned no on sms, shocked was NuDebt Collectors! Told them had paid but rude/refused to listen. Emailed Clint Bagley, helpful before, he passed it to Telkom back office,who did nothing!<br> 1/10/2015: phoned Call Centre (always a nightmare!!). Complained to Noniko Changi about mobile Invoices format, always 2 amounts, 1 current/1 arrears, but never behind in payments. She said debit order was returned unpaid! Thought it had been sorted out! Told her closed bank account & paid by eft 2 years ago! Asked her to cancel debit order, she said impossible & I must pay 7 days before due date! Utter *******, told her to get her supervisor to phone me! Of course she didn't!<br> 29/10/2015:Call centre incorrectly cancelled BIS!<br> 30/10/2015: highly embarrassed, threatening talking sms from NuDebt demanding payment while in bank queue! Beyond belief!Is this legal,how can Telkom allow harassment of paying clients??? When contract expires, Hellkom can go to hell! Most Call Centre staff take forever & are useless and untrained!!

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Replies (1)
Telkom
Telkom's reply30 Oct 2015, 15:17
Official
Hello shannyb,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM162693.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media