Telkom now tells me I cannot expect good internet

I reported my fault January 4th. AGAIN very poor internet connection. I can hardly use it. It took 3 weeks before someone from Telkom took time to respond to my request. The line was realigned on January 26th and already the next day it was back to the very poor connection. Exactly the same issue I experienced on numerous occasions through 2015. Such a mission and so much time spend on trying to get Telkom to assist. <br> <br> I asked for a refund on my line and Telkom actually wrote back to me that they in their Ts and Cs state that they are not giving any guarantee of a good service delivery so poor connection is to be expected. <br> <br> \You must also bear in mind that an ADSL is not a guaranteed service but a best effort\" Celiwe from Telkom, Social Media writes me.<br> <br> I still have a poor internet connection with only a few good moments, I am expected to pay my internet line and not expect too much ? <br> <br> I am lost for words..... !!!<br> <br> When I responded that in that case I think I am done with Telkom they were very fast in sending me a termination form. Maybe they are tired of me asking for a proper service?"