Telkom - Now swearing at their customers

<p>For three months we have been battling with an intermittant ADSL line after a lightning strike. Just before Christmas a technician diagnosed that the line running from the pole in our yard through the neighbours to the Telkom exchange in the next street needed replacing , as this line had been damaged as well. Since then, three technicians have come out to our house and all have diagnosed noi problem, regardless of us telling them what the problem is.</p> <p>Eventually I e-mailed the CEO, Sipho Maseko, with this issue. I received no repsonse from him, but a scretary contacted me to say that the problem would be escalated. On Wednesday one of the technicians who had previously been to our house arrived again and it was explained to him again the the line to our pole neede replacing and that it was pointless him coming into our house to diagnose the problem. He walked back to his car saying 'You guys are full of ****."</p> <p>So not only do I have to keep paying for a service that doesn't work, but we are also told we are full of ****.</p> <p>Telkom's disrespect is unprecidentedand the company deserves to go to the wall.</p>